Glitch Causes Items To Be Sold On Amazon For 1p

Businesses are furious after a piece of software used by retailers on Amazon went wrong, causing hundreds of items to be sold for 1p.

Some firms which use RepricerExpress say they risk going bankrupt because the problem has resulted in them losing so much money.

The software is designed to keep businesses competitive by automatically repricing items of stock so they are cheaper than others in the digital market.

The firm states on its website: "We are here to increase your sales on Amazon and Rakuten's Play.com and make your efforts as profitable as possible."

For an hour on Friday, between 7pm and 8pm, a problem with RepricerExpress led to hundreds of items being sold on Amazon at a fraction of their normal price. At the same time, some customers said, Amazon charged its usual fees for every item sold.

One of the sellers, Judith Blackford of Kiddymania, told Sky News she could be forced out of business as result of the error.

She said: "I started using Repricer Express - a repricing tool as did a lot of other businesses a few months ago.

"Last night through an error in their programme they listed my stock on Amazon at 1p per item including delivery.

"I have lost about £20,000 overnight. Having asked Amazon to cancel the orders they are still sending them out and charging me horrendous fees.

"Surely someone has to be accountable for this. I will be bankrupt at this rate by the end of January."

Another online trader Belle thinks her company, which sells toys and games, will lose around £30,000 and she will probably be put out of business.

Belle thinks her firm, which sells toys and games, will lose around £30,000

She told Sky News: "It's disgusting really because this third party software, that is their business, this should not have happened, this is 2014.

"We have to pay for this software every month, we've been using it for 18 months no problem.

"At the busiest time - this was predicted to be our busiest weekend of Christmas - turnover is zero."

As a result of the error, several buyers commented on Twitter at how pleased they were to have bought the items for so little.

One person wrote: "Amazon are having a glitch on their site and loads of stuff is selling for 1p. I just bought an incense holder, don't even need it."

An email to some customers from the CEO of RepricerExpress, Brendan Doherty, said the problems with the software caused incorrect pricing to be sent to Amazon.

A statement on the company's website from Mr Doherty said: "I am truly sorry for the distress this has caused our customers.

"We have received communication that Amazon will not penalise sellers for this error. We are continuing to work to identify how this problem occurred and to put measures in place to ensure that it does not happen again.

"Everyone here is devastated and disappointed that you have experienced this problem.

"We understand that you are angry and upset and we will endeavour to work to make good on this issue."

A spokesman for Amazon said: "We are aware that a number of Marketplace sellers listed incorrect prices for a short period of time as a result of the third party software they use to price their items on Amazon.co.uk.

"We responded quickly and were able to cancel the vast majority of orders placed on these affected items immediately and no costs or fees will be incurred by sellers for these cancelled orders.

"We are now reviewing the small number of orders that were processed and will be reaching out to any affected sellers directly."

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David Cameron To Launch Home Discount Scheme

A scheme offering 100,000 first-time buyers new homes with a discount of 20% as part of a drive to help people onto the property ladder will be launched by David Cameron later.

Those under 40 who have never owned their own home can register their interest in buying via the Starter Home Initiative from the start of 2015 - six months earlier than planned.

Because of a change to the planning system set to come into force, under-used or unviable brownfield land will be freed from certain costs in return for a below market value sale price on properties constructed on the site.

Developers and councils are being urged to ensure the changes unlock a variety of sites across the country.

Mr Cameron said: "Hard-working young people want to plan for the future and enjoy the security of being able to own their own home. I want to help them do just that.

Video: Stamp Duty: Good News For Buyers

"Under this scheme, first-time buyers will be offered the chance of a 20% discount, unlocking home ownership for a generation.

"This is all part of our long-term economic plan to secure a better future for Britain, making sure we are backing those who work hard and get on in life."

Communities Secretary Eric Pickles said: "The 2008 housing crash blocked millions of hard-working, creditworthy people from becoming home-owners, at a time in their lives when they should have been able to expect to get on the property ladder.

"We're turning that around with Help to Buy, but today's new Starter Homes scheme will offer a further boost, giving young people (under 40) the opportunity to buy low-cost, high-quality new homes for significantly less than they would normally expect."

Stewart Baseley, executive chairman of the Home Builders Federation, said the initiative is "another positive step" in tackling the shortage of housing.

At the moment, developers can face an average bill of £15,000 per home in Section 106 affordable housing contributions and tariffs.

But under the scheme, developers offering Starter Homes would not have to pay certain charges.

To ensure the savings are passed onto buyers, the homes will not be able to be re-sold at market value for a fixed period.

Video: July: Young Unable To Buy Homes

More than 30 house builders have already backed the plans, and say they would consider bringing forward land to be developed from next year.

A design panel will be set up to ensure the homes are not only cheap, but also high-quality.

Renowned architect Sir Terry Farrell, who is on the panel, said it could make a real difference.

He added it would build on the recommendations of the Farrell Review, which raised the need for more proactive planning.

Sir Terry said: "Only by planning and designing our villages, towns and cities together with local communities can we create the kind of built environment we all aspire to and should be demanding."

Shadow housing minister Emma Reynolds said no-one would believe the PM's promises on the issue, and added: "The only way to restore the dream of home ownership is to build more homes and Labour has a plan to get at least 200,000 homes built a year by 2020.

"We are in favour of building starter homes but it is not clear how the Government is going to deliver these homes 20% cheaper than market price."

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Ex-JJB Sports CEO Jailed Over £1m Fraud

The former boss of JJB Sports has been jailed for four years, after pocketing around £1m in what was described as a "very greedy fraud".

A court heard that Chris Ronnie, 52, owed more than £10m to an Icelandic bank when he diverted funds from suppliers going to the sportswear firm.

Ronnie, who lived in Wilmslow, Cheshire, then used some of the funds to buy property in Florida.

He was found guilty last month of three separate fraudulent payments when he was in charge of the company in 2007 and 2008.

Each of the diverted payments was a six-figure sum and they were not disclosed to the company's board.

Judge Nicholas Loraine-Smith told London's Southwark Crown Court: "This was a flagrant and disgraceful breach of your duty as a CEO of a public limited company."

Ronnie did not give evidence in his defence during the trial and after nearly 35 hours of deliberations jurors delivered a unanimous guilty verdict.

The Serious Fraud Office began investigating the case after receiving a tip from a computer engineer who was asked to delete any trace of emails related to the Icelandic loans.

JJB Sports, which was founded in 1971 by footballer Dave Whelan, entered administration in 2012.

Two business partners of Ronnie were also convicted of perverting the coure of justice, as they helped him conceal the fraud.

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Four Boys Held For Murder After Argument

Four boys, all believed to be aged 13 and 14, have been arrested on suspicion of murder after a man was stabbed in north London.

The 52-year-old victim was attacked during an argument as he tried to get into a block of flats where he lived in the Edmonton area last night.

Police say the victim - who was with a woman - continued into the block but was followed by two of the males and he was then stabbed.

The young males did not know the victim, who died at the scene shortly before 8.40pm.

Detective Chief Inspector Neale Baldock said: "Our initial enquiries have established that there was a supervised party taking place at another address within the block and the group of males were trying to gain access to this.

"The victim and this group were not known to each other - what started as a minor verbal altercation has escalated into a shocking act of violence."

Sky Crime Correspondent Martin Brunt said: "There is a good deal of police activity at the scene, much of it focused on talking to people that live in this block of flats.

"They're trying to establish how what appears to have been an altercation turned into such a drama."

More follows...

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Murdered Club Owner's Son Appears In Court

The son of stabbed London nightclub tycoon David West has appeared in court charged with his murder.

The 44-year-old, who has the same name as his father, appeared at Westminster Magistrates Court where he case was referred to the Old Bailey.

The body of Mr West, 70, was found at an address near Piccadilly - believed to be his home - on Friday night.

The cause of death was a single stab wound, according to a post-mortem examination.

Mr West reportedly owned the nightclub Hey Jo, as well as Russian restaurant Abracadabra.

He made millions selling alcohol from a Calais warehouse having started out with a flower and grocery stall at Romford market.

In 2007 he hit the headlines after he hired Cherie Blair to mount a legal challenge against the smoking ban.

Friends have described him as a flamboyant figure who reportedly bought the title of "Lord of the Manor of Hollesley" on eBay.

Neighbour Stephen Fry told The Sun that he heard "horrifying screams" on Friday night and wondered what was going on.

"I looked out the window and saw Dave's body taken out of his home and placed on the road outside.

"The emergency services were desperately trying to revive him but were unfortunately unable to do so.

"I saw them place a cloak over him after he had passed away. It's an absolute tragedy."

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UKIP Candidate Sorry For Offensive Remarks

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Mr Smith is to fight South Basildon and East Thurrock for UKIP next May

A high-profile UKIP Westminster hopeful has been forced to apologise over making racist and homophobic remarks.

Kerry Smith, a member of both Essex County Council and Basildon District Council, issued a statement just days after being reinstated as the party's general election candidate in one of its top target seats.

Neil Hamilton stepped aside after Mr Smith was reinstated

He suggested he had been stressed at the time of the comments and taking strong pain killers.

In recordings of phone calls obtained by the Mail on Sunday, Mr Smith is said to have mocked gay party members as "poofters", and referred to someone as a "Chinky bird".

1/16

1. Gallery: The UKIP History In Pictures

   1993: UKIP is founded by Alan Sked in response to the Maastricht Treaty, which set out the modern day EU and paved the way for the Euro. He left the party in 1997 saying it had become a "racist party for the far-right". He is now the leader of New Deal, which has been called UKIP of the Left.

1999: The party takes its first three seats in the European Parliament, under the leadership of the millionaire businessman Michael Holmes. Nigel Farage is one of those MEPs.

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2000: Michael Holmes resigns and Jeffrey Titford takes over as leader of UKIP. He leads the party to field 420 candidates at the 2001 General Election and secure 1.5% of the vote.

]]>

2002: Former Conservative Roger Knapman takes over at the helm.

]]>

2004: The party wins 12 seats at the European Elections, among the UKIP MEPs is the chat show host Robert Kilroy Silk.

]]>

He also joked about shooting people from Chigwell in a "peasant hunt".

After his words - which he claimed were made two-and-half years ago - became public, Mr Smith said: "I wish to issue a wholehearted and unreserved apology to those I have offended within the party and anyone else."

In a bid to explain his comments he pointed out "at the time of this recording I was considering my resignation due to major management changes which I have since discovered I completely misread and misunderstood".

"For the record I was also on a strong morphine based prescription medication for a back injury," he said.

Mr Kerry also accepted claims he made in the calls about party leader Nigel Farage and other senior figures were "completely wrong" and "fuelled by frustrations at the time".

Mr Smith was deselected as the candidate for South Basildon and East Thurrock in October - with Neil Hamilton, the former Tory minister who is now UKIP's deputy chairman, in the running to win the nomination.

But Mr Hamilton ended up endorsing the Essex county councillor in his hustings speech after Mr Smith was reinstated.

It led the ex-Conservative to hit out at party insiders over a "dirty tricks" campaign being run against him.

His broadside against the "cancer at the heart of UKIP" came after a letter from the party's finance committee about his expenses claims was leaked.

Mr Hamilton called for the party's national executive committee (NEC) to take action against those involved in the "black arts of selective briefing, misrepresentation and outright lies".

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4. Prince George: New Photos Of Young Royal
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We use cookies to give you the best experience. If you do nothing we'll assume that it's ok.

Mr Smith is to fight South Basildon and East Thurrock for UKIP next May

A high-profile UKIP Westminster hopeful has been forced to apologise over making racist and homophobic remarks.

Kerry Smith, a member of both Essex County Council and Basildon District Council, issued a statement just days after being reinstated as the party's general election candidate in one of its top target seats.

Neil Hamilton stepped aside after Mr Smith was reinstated

He suggested he had been stressed at the time of the comments and taking strong pain killers.

In recordings of phone calls obtained by the Mail on Sunday, Mr Smith is said to have mocked gay party members as "poofters", and referred to someone as a "Chinky bird".

1/16

1. Gallery: The UKIP History In Pictures

   1993: UKIP is founded by Alan Sked in response to the Maastricht Treaty, which set out the modern day EU and paved the way for the Euro. He left the party in 1997 saying it had become a "racist party for the far-right". He is now the leader of New Deal, which has been called UKIP of the Left.

1999: The party takes its first three seats in the European Parliament, under the leadership of the millionaire businessman Michael Holmes. Nigel Farage is one of those MEPs.

]]>

2000: Michael Holmes resigns and Jeffrey Titford takes over as leader of UKIP. He leads the party to field 420 candidates at the 2001 General Election and secure 1.5% of the vote.

]]>

2002: Former Conservative Roger Knapman takes over at the helm.

]]>

2004: The party wins 12 seats at the European Elections, among the UKIP MEPs is the chat show host Robert Kilroy Silk.

]]>

He also joked about shooting people from Chigwell in a "peasant hunt".

After his words - which he claimed were made two-and-half years ago - became public, Mr Smith said: "I wish to issue a wholehearted and unreserved apology to those I have offended within the party and anyone else."

In a bid to explain his comments he pointed out "at the time of this recording I was considering my resignation due to major management changes which I have since discovered I completely misread and misunderstood".

"For the record I was also on a strong morphine based prescription medication for a back injury," he said.

Mr Kerry also accepted claims he made in the calls about party leader Nigel Farage and other senior figures were "completely wrong" and "fuelled by frustrations at the time".

Mr Smith was deselected as the candidate for South Basildon and East Thurrock in October - with Neil Hamilton, the former Tory minister who is now UKIP's deputy chairman, in the running to win the nomination.

But Mr Hamilton ended up endorsing the Essex county councillor in his hustings speech after Mr Smith was reinstated.

It led the ex-Conservative to hit out at party insiders over a "dirty tricks" campaign being run against him.

His broadside against the "cancer at the heart of UKIP" came after a letter from the party's finance committee about his expenses claims was leaked.

Mr Hamilton called for the party's national executive committee (NEC) to take action against those involved in the "black arts of selective briefing, misrepresentation and outright lies".

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Top Stories

1. Top MP's Demand Over CIA Torture Report
2. Glitch Causes Items To Be Sold On Amazon For 1p
3. UN Climate Talks Reach 'Watered-Down' Deal
4. Prince George: New Photos Of Young Royal
5. New Bond Film Script Leaked After Sony Hacking

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Tax Helplines Cut Off Almost A Third Of Calls

Tax bosses have promised the service offered by public helplines will be improved, after it was revealed that almost a third of calls are getting cut off.

Research by consumer group Which? found that, in a sample of 100 calls, only 71 were not cut off with an automated message saying the service was "very busy".

Those calls that did survive this initial cut waited an average of 18 minutes to speak to someone, with the longest waiting 41 minutes.

The system's voice recognition also made mistakes when directing queries to other departments, with more complex phrases being misunderstood.

For example, when asked "do I need to pay tax on premium bond winnings?" the system asked if the caller was inquiring about changing a name or about a VAT surcharge notice.

The research comes in the run-up to the self-assessment tax return deadline of 31 January.

HM Revenue and Customs admitted the service "isn't good enough" and that new technology is being brought in to improve responses.

Which? executive director Richard Lloyd said: "With large numbers of people soon to be seeking help with their self-assessment tax return, we want to see HMRC doing more to monitor and improve their call-waiting times."

A spokesman for HMRC said: "HMRC receives over 40 million calls a year but we know that some of our customers can struggle to get through on our helplines at very busy times. This isn't good enough, and we are working hard to improve the range of services we provide.

"This year we are introducing new technology to help us answer more calls quicker at busy times, and we are improving the digital services we offer so that more customers can find all they need online.

"There is more to do, and we are committed to improving the service we offer all of our customers at all times, to help them find advice and support when they need it."

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SNP On Course To Capture Labour Voters

By Faisal Islam, Political Editor

The Scottish National Party is on course to win over a quarter of a million ex-Labour General Election votes in Scotland, according to analysis carried out by the British Election Survey for Sky News.

The newly-published BES data shows the SNP at 42%, over double its 19.9% share at the 2010 General Election.

It also shows the full extent of the challenge facing the new Scottish Labour leader, Jim Murphy.

Just under half a million Scots voted for the SNP at Westminster in 2010.

The BES shows that they can hope to capture many more of the 1.6 million Yes voters from September's independence referendum.

Video: Murphy Named Scottish Labour Leader

Just 27% of those polled said they would vote Labour, versus 42% who voted for Gordon Brown in 2010.

The BES indicates 28% of Scots who say they will vote for the SNP voted for the Labour party in the 2010 General Election.

If repeated in May, that alone would leave the SNP close to the largest number of votes in Scotland.

Some experts have said that such a swing puts many "safe" Labour seats with massive majorities into play for the General Election.

James Dennison of Oxford University told Sky News: "Labour look set to lose a quarter of a million voters to the SNP in Scotland - out of just over a million voters last time.

"Bear in mind also that the SNP have never come anywhere near Labour in a general election - in fact they've struggled to outpoll the Tories in terms of votes in previous elections."

The data is from the most comprehensive poll of 30,000 voters in the UK, including nearly 5,000 Scots, and the questions were asked in September and October.

Subsequent smaller-scale polls have confirmed this picture.

Video: Salmond To Run For Westminster Seat

SNP sources told Sky News they were confident that the past pattern of voters supporting the party at Holyrood elections but returning to Labour at General Elections was changing.

The SNP is yet to formulate a formal target list, but Sky News has seen early analyses from senior nationalists.

Seats were analysed on the basis of a structural collapse in the Lib Dem vote.

The BES data show just 3% of Scots polled saying they will vote Lib Dem, down from an 18.9% vote share, suggesting that party is at risk of going from third to sixth place in Scotland.

On that basis, nationalists calculate that many more Labour seats become a plausible target for the SNP, requiring only a single digit swing.

The SNP expect to do well next May at the expense of both Labour and the Liberal Democrats.

Former First Minister Alex Salmond is a candidate for selection for the SNP in the Gordon seat, currently held by the retiring Lib Dem Sir Malcolm Bruce.

The former Labour First Minister Henry Mcleish told Sky News that "Labour is facing a crisis" and that it should "stop hating the SNP and instead learn from the SNP".

Video: Nov: 'SNP Will Not Join Tories'

But there was some comfort for the new Scottish leader from the BES figures.

Many anti-independence and coalition-sceptical Lib Dems seem to be turning to Labour, limiting the collapse in their vote.

"Some of Labour's biggest majorities in the UK are in Scotland and this data would suggest that they'll keep those so there won't be a complete SNP whitewash. The data also suggests big movements of unionist Lib Dems to Labour," Mr Dennison told Sky News.

Sky News was granted exclusive access to an event in Aberdeen marking the surge in SNP membership.

First Minister Nicola Sturgeon told Sky News her party had "captured the mood" of a new "direct and participative form of democracy" and it could "win" the General Election in Scotland.

That would suggest at least a fourfold increase in the number of SNP MPs from the existing six.

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Glitch Causes Items To Be Sold On Amazon For 1p

Businesses are furious after a piece of software used by retailers on Amazon went wrong, causing hundreds of items to be sold at 1p.

Some firms which use RepricerExpress say they risk going bankrupt because the problem has resulted in them losing so much money.

The software is designed to keep businesses competitive by automatically repricing items of stock so they are cheaper than others in the digital market.

The firm states on its website: "We are here to increase your sales on Amazon and Rakuten's Play.com and make your efforts as profitable as possible."

For an hour on Friday, between 7pm and 8pm, a problem with RepricerExpress led to hundreds of items being sold on Amazon at a fraction of their normal price. At the same time, some customers said, Amazon charged its usual fees for every item sold.

One of the sellers, Judith Blackford of Kiddymania, told Sky News she could be forced out of business as result of the error.

She said: "I started using Repricer Express - a repricing tool as did a lot of other businesses a few months ago.

"Last night through an error in their programme they listed my stock on Amazon at 1p per item including delivery.

"I have lost about £20,000 overnight. Having asked Amazon to cancel the orders they are still sending them out and charging me horrendous fees.

"Surely someone has to be accountable for this. I will be bankrupt at this rate by the end of January."

Amazon uses automated pricing software created by RepricerExpress

Another retailer affected, Discount Discs, told Sky News: "We are yet to quantify the amount of stock we have lost but we are aware of other sellers losing around £100k of stock.

"This has happened on probably the busiest trading weekend of the year for many sellers."

As a result of the error, several buyers commented on Twitter at how pleased they were to have bought the items for so little.

One person wrote: "Amazon are having a glitch on their site and loads of stuff is selling for 1p. I just bought an incense holder, don't even need it."

An email to some customers from the CEO of RepricerExpress, Brendan Doherty, said the problems with the software caused incorrect pricing to be sent to Amazon.

A statement on the company's website from Mr Doherty said: "I am truly sorry for the distress this has caused our customers.

"We have received communication that Amazon will not penalise sellers for this error. We are continuing to work to identify how this problem occurred and to put measures in place to ensure that it does not happen again.

"Everyone here is devastated and disappointed that you have experienced this problem.

"We understand that you are angry and upset and we will endeavour to work to make good on this issue."

A spokesman for Amazon said: "We are aware that a number of Marketplace sellers listed incorrect prices for a short period of time as a result of the third party software they use to price their items on Amazon.co.uk.

"We responded quickly and were able to cancel the vast majority of orders placed on these affected items immediately and no costs or fees will be incurred by sellers for these cancelled orders.

"We are now reviewing the small number of orders that were processed and will be reaching out to any affected sellers directly."

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Top MP's Demand Over CIA Torture Report

By Sophy Ridge, Political Correspondent

The head of the UK's Intelligence and Security Committee is demanding to see material documenting any British links to the CIA's use of torture.

Sir Malcolm Rifkind, chair of the Commons committee, is seeking any intelligence relating to the UK that was redacted from the explosive Senate report into the CIA.

It concluded that the CIA lied over its torture and interrogation programme developed in the wake of the 9/11 attacks.

Sir Malcolm told Sky's Murnaghan programme: "This is a major United States' report and so we are requesting, both our colleagues on the Senate Intelligence Committee ... but also it will ultimately be the United States government, that will decide whether some of the material that has been redated in the American report can be shown to us.

Jack Straw has been questioned by police over renditions, say reports

"We don't need to see everything that's been redacted, what we need to see are the bits that might refer to the UK government."

Asked whether that information would be made public, he said the ISC would only agree for it to be withheld "if the Prime Minister was able to convince us that there were legitimate national security reasons why it shouldn't be published".

Video: Former CIA Officer Michael Scheuer

He said there had been "justified" criticism of the ISC in the past, but it had new powers to order intelligence agencies to hand over requested files and for its staff to go to MI5, MI6 and GCHQ to "personally inspect files to make sure nothing's been left out".

He said once the ISC had looked through the written material, "we will come to a judgement as to which people, first of all who in the intelligence agencies we wish to take evidence from, secondly either current ministers or former ministers who have intelligence on these matters".

Sir Malcolm said he does not think a judge-led inquiry into any British involvement in the CIA's rendition and torture programme is necessary.

Video: UK Bid To Access CIA Torture Report

He agreed the ISC does not have the power to compel ministers to give evidence, "but, of course, it would be huge scandal if they did refuse to".

The British Government has admitted requesting the deletion of references to Britain's intelligence agencies for national security reasons.

UK Government representatives had 24 meetings with members of the US committee responsible for the findings.

Video: MI5 And MI6 Involvement Questioned

Some of the deletions are believed to relate to the British Overseas Territory of Diego Garcia.

There is escalating pressure on the British government not to extend an agreement allowing the US to use the territory in the Indian Ocean as a military base.

Andrew Tyrie, chair of the all-party parliamentary group on rendition, said any negotiations should address allegations that it was used by the CIA to render terror suspects around the world.

Video: UK Involvement in CIA Torture

"The negotiations on the lease can focus minds on establishing the scope and limits of Britain's involvement, direct or indirect, in extraordinary rendition," Mr Tyrie said.

"We are talking about kidnap and taking people to places where they may be maltreated or tortured."

The former Home Office minister, Lib Dem MP Norman Baker, who has taken a close interest in the atoll, said: "As it comes up for renewal, we need a full explanation of what happened in our name on that island."

Video: UK Wanted CIA Report Changes

It comes amid reports former Foreign Secretary Jack Straw was questioned by police investigating the abductions of two Libyans who say they were handed to Colonel Gadaffi and tortured by his regime.

Mr Straw was interviewed as a "witness" by Scotland Yard following claims the Government was complicit in the rendition of the two men and their families, the Sunday Times said.

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